12baje Privacy Policy — Your Data Is Always Safe

1 Introduction & Scope

12baje.im ("12baje", "we", "us") is an internationally licensed online gaming platform. Our Privacy Policy ("Policy") explains how we collect, use, store, and protect your personal information.

This privacy policy applies to 12baje's website, mobile app, live chat service, and all associated digital platforms. By using our services, you are considered to have automatically accepted this privacy policy.

We always strive to write our privacy policy in simple, clear, and easy-to-understand language. If you have any questions, feel free to contact our support team at any time.

2 What Information We Collect

12baje only collects information that is necessary to operate our services properly. The types of data we collect are described below:

3 Purpose of Data Use

12baje uses the information we collect for the purposes outlined below. We always ensure that data use does not go beyond what is necessary:

• Account Management: Your information is used to manage registration, login, and account settings.
• Payment Processing: Your data is used to process deposits, withdrawals, and complete transactions.
• Customer Support: Your data is used to address your complaints, questions, and support requests.
• Security Assurance: Your data is analyzed to detect and prevent fraudulent activity.
• Legal Compliance: Data is retained to meet KYC, AML, and other regulatory requirements.
• Service Improvement: Your data is analyzed to improve your overall experience.
• Relevant Communications: Email or SMS is used to send important updates, bonus offers, and promotional information. You can opt out at any time.
• Responsible Gaming: Your gaming patterns are monitored to identify potential signs of addiction and to alert you accordingly.

We never use your data for any purpose beyond what you have consented to.

4 Data Sharing Policy

12baje never sells your personal information to third parties. However, limited data may be shared in certain circumstances:

• Payment Provider: Necessary data is shared with bKash, Nagad, Rocket, and other approved payment gateways to process your transactions.
• Game Provider: Our licensed game software providers may receive minimal data necessary to operate their games.
• Regulatory Authority: Information may be disclosed upon request from licensing authorities or as required by legal obligation.
• Law Enforcement: Information may be provided pursuant to a court order or government directive.
• Security Auditors: Limited data may be shared for independent third-party security testing purposes.

5 Cookies Policy

The 12baje website and app use cookies and similar tracking technologies. Cookies are small data files stored on your browser or device.

We use the following types of cookies:

• Essential Cookies: Required for login sessions and security. Disabling these cookies will prevent you from using the service.
• Functional Cookies: Used to remember your preferences (language, theme).
• Analytics Cookies: Helps monitor website usage to improve our services.
• Security Cookies: Used to detect fraudulent activity.

You can disable non-essential cookies at any time through your browser settings. Please note that this may affect the functionality of certain features.

6 Data Protection Measures

12baje follows the highest industry standards to protect your data. The key components of our security framework are:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An additional layer of security is available when logging into your account.
• Firewall & DDoS Protection: Our servers are protected by advanced firewalls and DDoS mitigation systems.
• Regular Security Audits: Systems are regularly tested by independent cybersecurity experts.
• Data Minimization: No data is collected or stored beyond what is necessary.
• Access Control: Only authorized personnel can access specific data. All access is logged.
• Secure Data Center: Our servers are hosted in ISO 27001-certified data centers.

7 Your Rights

As a 12baje user, you have important rights regarding your own personal data:

To exercise these rights support@12baje.imPlease email us. We will endeavor to respond within 30 business days.

8 Data Retention Period

How long 12baje retains your data depends on the type of data and applicable legal requirements:

• Active Account Data: Retained for as long as your account remains active.
• Financial Transaction Records: Required to be retained for up to 5 years under AML (Anti-Money Laundering) regulations.
• KYC Documents: Retained for up to 5 years after account closure.
• Gaming History: Retained for up to 2 years after account closure.
• Communication Records: Support tickets and chat logs are retained for up to 2 years.
• Marketing Information: Deleted immediately upon cancellation of subscription.

Once the retention period has elapsed, data is permanently and securely deleted in a manner that makes future recovery impossible.

9 Child Protection

12baje strictly does not provide services to anyone under the age of 18. We actively take the following steps to ensure child protection:

• Date of birth is verified at the time of registration.
• A government-issued ID is required for age verification during the KYC process.
• Accounts suspected of belonging to minors are suspended immediately.
• We do not knowingly collect information from anyone under the age of 18.