12baje believes gaming is entertainment, not a source of income. We want you to stay healthy and happy — which is why we're committed to supporting responsible play, from setting limits to self-exclusion.
Short Message: Gaming is a form of entertainment. If you feel it's getting out of control, don't wait — reach out to us. 12baje is always here for you.
Online gaming has become a favorite pastime for many. From Sports Betting to Live Casino — it's all right at your fingertips. But like any form of entertainment, gaming can become a problem when it's not kept in check.
Responsible gaming at 12baje means knowing when to play, how long to play, and how much to spend. Gaming should never come at the cost of your family, work, or health. If it starts to, that's a warning sign.
12baje believes every player has the right to know their limits — and the right to every tool they need to stay within those limits. That's why we haven't kept responsible gaming as just a policy statement; we've built practical tools and support directly into our platform.
A simple way to know if you're gaming responsibly is to ask yourself a few questions. Some common signs of healthy gaming habits include:
If the above statements ring true for you, you're on the right track. But if any one of them gives you pause, please read through the information below carefully.
Gaming addiction creeps up gradually — often before you even realise it. 12baje wants you to catch the signs early. If you notice any of the following, take action right away:
12baje strictly does not serve anyone under the age of 18. This isn't just a legal obligation — it's our moral responsibility. Age verification is mandatory at registration, and government-issued ID is used to confirm age during the KYC process.
If you suspect a minor you know is using 12baje, please immediately support@12baje.imto let us know.
Parents can use parental control software to protect children from online gaming. Contact our support team for guidance on this.
If you feel your gaming is getting out of hand, use 12baje's protective tools — all manageable directly from your account settings:
Contact our support team to activate any of these features — we'll help, no questions asked.
Answer the questions below honestly. If you answer "yes" to more than 3, please seek help.
Is gaming getting in the way of your daily life?
Are you placing bigger bets to chase your losses?
Is gaming causing conflict with your family?
Are you spending beyond your budget?
Are you struggling to stop gaming?
Set daily / weekly / monthly
Set a time limit per session
Activate Cooling-off or Self-exclusion
You're not alone. Our support team is available 24/7. Don't hesitate to reach out.
support@12baje.imLive chat is also available in the bottom-right corner of the site.
We don't just say it — we back it up. These tools are here to keep your gaming experience safe.
Set a maximum deposit limit on a daily, weekly, or monthly basis. Lowering your limit takes effect immediately; increasing it is subject to a 24-hour waiting period.
You'll get an automatic notification when your session time is up. Your current play time is always visible on screen so you always stay aware.
Gaming will automatically stop once you've lost a set amount. This is the most effective way to protect yourself from chasing losses.
Temporarily suspend your account for anywhere from 24 hours to 6 weeks. Logging in or making deposits is not possible during the break. Come back with a clear head.
Activate long-term self-exclusion for anywhere between 6 months and 5 years. During this period, your account will be completely inactive and you will not receive any promotional communications.
View your full betting and gaming history at any time. Everything is laid out transparently — how much you've spent and how long you've played.
Log in to your 12baje account and go to the profile menu.
Click on the "Responsible Gaming" option in Settings.
Choose the type of limit you want — deposit, time, loss, or self-exclusion — then set your amount or duration.
Changes take effect immediately upon confirmation. You'll receive a confirmation email shortly after.
Need Help Setting Up Your Limits? support@12baje.imEmail us — we're here to help.